FAQ

Frequently asked questions for Multiplay users

Multiplay is a New Zealand app that helps you discover, join, and host casual sports and activities. Whether you’re looking for a social football game, a fitness session, or another local activity, Multiplay makes it easy to find something happening near you.

Simply download the app, create a free account, browse activities near you, and join the sessions you want using credits. You’ll receive updates before the session and can chat with hosts and other participants.

Yes. Downloading the app and creating an account is completely free. You’ll only need credits when you want to join paid sessions.

No. Multiplay is designed for individuals as well as groups. You can join activities on your own, with friends, or organise your own sessions.

We’re launching with football in Auckland, with many more sports and activities planned as Multiplay grows. New activities will be added regularly, and users will be notified within the app as they become available.

Multiplay is currently launching in Auckland, New Zealand. We’ll be expanding into more regions soon!

You can contact the Multiplay team through our website on this page.

Not at all. Many sessions are designed for beginners, casual players, or anyone simply looking to have fun. Each activity includes details about the expected skill level so you know what to expect.

Credits are Multiplay’s in-app currency. Purchase a credit pack and use your credits whenever you join eligible activities. Credits make joining sessions fast and simple.

Yes. If you’d like to organise your own games or events, you can apply to become a Multiplay Host. Hosts can create sessions, manage participants, and earn income from their activities.

This functionality is currently in beta and is restricted to invited Hosts only during the launch phase.

Yes. Approved hosts can charge for eligible activities and receive payment through Multiplay. Hosting is a great way to build a community around the activities you enjoy.

Once you’re in, you’ll receive all the important information before the activity. You can also use the session chat to ask questions, coordinate with other players, or contact the host.

Absolutely. You can invite friends to join you, and you’ll also receive a referral code that rewards both you and your friends with bonus credits when they sign up.

Cancellation policies are set by the activity host. Check the session details before booking to understand whether credits can be refunded or transferred.

No. While we’re starting with sports, Multiplay is designed for all kinds of social activities. As we grow, you’ll see more events, fitness sessions, hobbies, and community activities added.

Yes. Payments are processed securely through trusted payment providers. Your payment details are never shared with activity hosts.

Some activities may have minimum age requirements set by the host. These will be clearly shown before you join.

Every listing includes information such as location, date, time, skill level, available spaces, and any special requirements, helping you choose activities that suit you.

If an activity is cancelled or rescheduled, the host will notify everyone through the app. Any applicable refunds or credit returns will follow the host’s cancellation policy.

Yes. Multiplay is designed for organisers, clubs, venues, coaches, and community groups looking for an easy way to promote and manage activities.

During our launch phase, select organisations will be invited to trial the use of Multiplay as an Organiser with the ability to create and manage their own activities. Get in touch with us if you would like to learn more.

We’d love to hear it! Multiplay is built for the community, and user feedback helps shape future features and improvements. Please send us your suggestions and feedback through our contact form.

During our launch phase, users can apply to become testers that submit feedback and contribute to improvements. We’ll reward testers with free credits! Get in touch with us if you’d like to know more.

Instead of searching through posts, waiting for replies, or managing heaps of annoying group chats, Multiplay lets you instantly discover nearby activities, book your place, receive updates, and communicate with everyone in one place.

Absolutely. One of Multiplay’s goals is to make it easier to meet new people through shared interests. Many members join activities on their own and quickly become part of the community.

Get in touch with us if you have any questions or need some support.