Effective Date: 1 July 2026
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using the Multiplay website, mobile application, and any related services (collectively, the “Services”).
Information We Collect
We may collect information including:
- Your name
- Email address
- Phone number (if provided)
- Profile information
- Activity bookings and participation history
- Messages sent through the app
- Payment and purchase information (processed securely by our payment providers)
- Device information such as your device type, operating system, IP address, and app usage
- Location information where you choose to enable location services
How We Use Your Information
We use your information to:
- Create and manage your account
- Allow you to join and host activities
- Process payments and purchases
- Communicate with you about your bookings and account
- Improve our website, app, and services
- Provide customer support
- Detect fraud, abuse, or security issues
- Meet our legal obligations
Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Activity hosts where necessary to manage bookings
- Trusted third-party service providers that help us operate our services (such as payment processors, cloud hosting, analytics, and customer support tools)
- Government or law enforcement agencies where required by law
Payments
Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our systems.
Cookies and Analytics
Our website and app may use cookies and analytics tools to improve your experience, understand how our services are used, and help us improve future features.
You can control cookies through your browser settings.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. While we work hard to keep your information secure, no online service can guarantee absolute security.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account, subject to any legal obligations we must meet
- Contact us with any privacy concerns
Children’s Privacy
Our services are not intended for children without appropriate parental or guardian consent where required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact method(s) provided on the Multiplay website.